Frequently Asked Questions
What people ask before ordering. If yours is not below, write and we will answer it.
Before you order
What am I actually getting?
A display ball with the name printed across it, sent with a stand. It is made for a shelf, a desk or a trophy case rather than for play.
What are the lettering choices?
Three, each with an outline so the name stands out on the ball:
- Block: a collegiate letter, like the back of a jersey.
- Condensed: tall and narrow, for longer names.
- Script: a flowing hand.
Will the colors look like they do on screen?
Close, and not identical. A screen makes color with light and a ball reflects it, so colors read slightly differently in a room.
Delivery
How long will it take?
Allow 7 to 14 business days from ordering to arrival.
What does shipping cost?
$5.99 flat per order, however many balls you buy.
Where do you ship?
The United States only.
Returns
What if it arrives damaged or wrong?
Email us within 30 days of delivery with a photograph and we will replace it. You do not have to send it back first.
Can I return it if I change my mind?
A ball with a name on it cannot be resold, so a change of mind is not something we can take back.
Still stuck? Email hello@customizedball.com and a person will answer.